Return Policy

We want you to feel good about every jar of Noodo you bring home. Because our sauces are food products, returns work a little differently than with non-perishable items. Here’s how we handle it.

Food Safety & Returns

For food safety reasons, we’re unable to accept returns on opened or used products. Once a jar has been opened, it can’t be resold, even if it wasn’t what you expected.

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Damaged or Incorrect Orders

If your order shows up with:

• Broken jars

• Leaking seals

• Missing items

• The wrong products

Please email hello@eatnoodo.com within 7 days of delivery. Include your order number and a photo of the issue so we can quickly help.

Once reviewed, we’ll offer either:

• A replacement shipment, or

• A refund to your original payment method

Unopened Products

If you receive your order and decide you no longer want it, unopened and unused products may be eligible for a return within 14 days of delivery.

Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. All returned items must arrive unopened and in original condition.

To start a return, email hello@eatnoodo.com before sending anything back. Returns sent without approval may not be processed.

Refund Timing

Approved refunds are issued to the original form of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Shipping Limitations

We currently ship within the United States only. Shipping delays caused by carriers, weather, or other factors outside our control are not eligible for refunds, but we’ll always help investigate any issues.

Questions?

If something doesn’t seem right, reach out. We’re happy to help and want your experience with Noodo to feel easy and dependable.

Contact:
hello@eatnoodo.com